How Do I Request A Sample?
To request a physical sample, you may do so by going to the fabric’s product page. You will see a large red button, “Request Sample.” Click on this button. Once you have selected all your samples, head to your Folder located on the top right of the site. There you will be able to view all your samples and complete your request.
Need help? Your sales representative or a customer service specialist is ready to help. Contact us.
Do Sample Requests Cost?
Typically we do not charge for samples or collateral, however should you need these in volume please reach out to your representative or contact our sales support specialists for pricing. Turnaround time is no more than three business days for shipment from the time of order.
What Shipping Methods Are Available?
Value Vinyls will provide shipping by way of LTL via prepay and add or by by the customer’s preferred carrier.
How Long Will It Take To Get My Package?
Normal delivery will take 1-5 days depending on the freight line and destination.
What Payment Methods Are Accepted?
Value Vinyls accepts all credit cards, as well as checks, cash, and wire transfers. With proper credit approval you may also open a 30 day billing account.
ORDER & RETURN
How do I place an Order?
Orders may be placed via email or you can call our Sales Support Specialists at 877-716-6651.
How Can I Cancel Or Change My Order?
Orders may be changed or cancelled via email or you can call our Sales Support Specialists at 877-716-6651.
Do I need an account to place an order?
Yes. You must have a valid account with Value Vinyls to place an order.
Do You Accept Returns
Returns are determined according to the circumstance. A Return Goods Authorization number (RGA) is required in order to return goods. The product must be returned in the original manufacturer’s packaging, is in perfect resalable condition, and less than 30 days since the order was originally received. A Restocking Fee of 20% and freight charges will apply on all returns. Special orders cannot be returned for credit.